The Poiz Centre

Dear staff, I am writing this letter to lodge a complaint against the security staff at The Poiz Residences car park about the incident that happened this morning 3rd Sept 2023, about 830am. My cousin was sending me to work at The Poiz with my family members in the car however, we went to the wrong car park as I don't always work here. Instead of going to The Poiz car park , we went to The Poiz Residence. So we were quite lost as we are not able to enter the gantry. We didn't know that there are separate car parks. Instead of asking us politely and guiding us the right way, there is this Indian female security guard working at The Poiz Residences which we didn't manage to get her name who came and ask if we were residents residing at The Poiz Residence. We nicely told her that we are not but we are trying to get to work at The Poiz Centre. She then asks us is it beside the management office then we said yes. She then asks us " then why you come here? I'm working at the security so I know the place you are working at is at the Poiz Centre" so I said ya , at the Poiz Centre beside the management office. Then she proceeded and ask again " then why did you come here ? you should go over there what" . At this point, our attitudes was still quite polite towards her and we asked her so we should go to the car park in front is it then she said "ya" fiercely and rudely. We then proceeded to drive off, however my cousin didn't realise the wall at the back so she hit the wall a little. The Indian female security then stop us and check on the wall. She says that we damaged the walls so she told us to wait and she will go get her manager, whom I think named Raj. But when we got down the car to check, the wall is not in a new condition in the first place and our car does not even have any scratch or bumps. They checked as well. The Indian female security guard then says something to Raj in Tamil which I don't think it's nice and her attitude towards us was not nice at all but we have been tolerant. As we are rushing off, my aunt then offer to take the security's contact number so they can contact us but the female security guard refused to take our number. My cousin then shouted at her and told her not to exaggerate the whole thing. She then refute back and said, "I'm not shouting at you why are you shouting at me ?" I stand up for my cousin and told her that her attitude was not nice from the start first. Again, she refuted and said , " what's wrong with my attitude? How is my attitude not nice?" As the security guard working there, I don't expect her to say sorry but I don't think she should talk like this to anyone. Is it because we are not The Poiz residents that's why we have to be treated like this? I'm utterly disappointed in how the staff at The Poiz Residence is being trained. Thankfully, Raj is a good manager. He talks to us nicely and offered to give us his number saying he is trying to resolve the issue, he then lets us go. If we going to the wrong car park by mistake has offended the female security guard hence, she talks to us with attitude from the start , then we are sorry for going to the wrong car park and I hope nobody will ever enters the wrong car park like us.

A really small complex to get some of your essentials, like atm access, supermarket, home-fix, hair dressing, pharmacy. This serve some convenience to the local residents especially the condo above. Most people just pass through the complex for the Potong Pasir MRT station. It sported a few food outlets for quick meals or easy grab-and-go like subway, sushi bento. Amazingly, some cafe and bakery are also situated on its perimeter.